Contact Effia

If you want to change the terms of your subscription contact us via the contact form, by clicking HERE.

By contacting us, you will be able to make the following changes:

- Modification of the offer (change of product, change of parking)
- Modification of the means of payment (change of RIB, change of the method of payment)
- Changing the billing frequency
- Modification of your personal information (name, first name email driver, license plate)

Beyond the minimum subscription period of three months, your subscription contract may be terminated.

For this you need to submit a request via the contact form. If the request is received by Customer Service no later than the 7th of the month, it will be effective at the end of the current month.

If the request is made after the 7th of the month, the cancellation will take place at the end of the month following the month of the request.

Example: we are 10/10. I wish to cancel my subscription from 01/12. My request must be sent to Customer Service no later than 6/11.

To cancel your order:

1. Go to the "My Account" area

2. Then in the section "My bookings"

3. Select your order and click "Cancel"

IMPORTANT: The cancellation is possible at the latest 3 hours before the time of the beginning of your reservation In case of cancellation, you will be fully refunded. After this period EFFIA will keep 100% of the amount of the order.

To change the personal information on your account, you should:

- Log in to your “My account” space

- Click on the “My information” section

- In the “My profile” or “Drivers” section click “Edit” on top right

- Once finished with the changes, click “Save” to ensure changes are saved and instantly updated in your customer space.