Need help ?

You can request a subscription in just a few clicks at Effia.com. 

To purchase a subscription, navigate to the relevant car park’s page:

1. Select the vehicle type and the number of spaces you would like.

2. Choose the subscription, payment frequency and subscription start date. Then follow the instructions.

You will need to create an account or sign in. Your account will enable you to manage your personal data, view your invoices and more.

For each subscription, you will need to provide:

- proof of address (or Kbis extract [company registration certificate] for a company) that is less than 3 months old

- the vehicle’s carte grise [car registration document]

- bank details for the account to be debited

If the subscription is linked to a travel card, you will need to provide a copy of the front and back of it.
Include these documents in your online subscription request.

You will receive an email to let you know we received your request and we will process it as soon as possible.  
- All subscriptions are for a minimum of 3 months, and are automatically renewed.
- The subscriptions on offer are subject to availability in the car park.  

On our website, you can request a subscription for the next month on or before the 14th of the previous month.
For certain car parks, you can take out a subscription at the information desk with no need to wait. Click here to contact us.

You can keep checking our www.effia.com website – spaces regularly become available.

We don’t have subscriptions for electric cars. 
The charging stations in our car parks are available for all our customers.
For more information about accessing our stations, click here.

For each subscription, you will need to provide:

- proof of address (or Kbis extract [company registration certificate] for a company) that is less than 3 months old

- the vehicle’s carte grise [car registration document] 

- bank details for the account to be invoiced

If the subscription is linked to a travel card, you will need to provide a copy of the front and back of it.

Include these documents in your online subscription request.

All subscriptions are for a minimum of 3 months, and are then automatically renewed.

For any information on road subscriptions or to obtain a resident badge, go to the website jemegare.fr

We will tell you how to access the car park when we validate your contract.
The car park may be accessed using a badge or using registration plate recognition.

The car park team will provide you with your badge. Go to the car park’s information desk.

You can find the information desk’s opening hours in the welcome letter you receive via email.

If you haven’t received your badge 5 days before your subscription starts, click here to contact customer services.

As a temporary measure, you can contact a member of staff to let you in by pressing the call button at the entry and exit barriers.

N.B.: If you have a travel card (Navigo pass, Oùra card, etc.), you can enter the car park using your travel card, which will have been remotely encoded in advance.

Your Navigo pass will be programmed remotely.
You will use your Navigo pass to access the car park – you will need it at the entry and exit barriers. 

If your badge isn’t working, go to your car park’s information desk, where our team will find a solution.

You can find the information desk’s opening hours on your car park’s webpage on the effia.com site. 

As a temporary measure, you can contact a member of staff remotely by pressing the call button on the entry and exit barriers.

If your car park doesn’t have an information desk, click here to contact us.

If you have received a 6-digit access code, you can use it to:
- enter and leave the car park
- use the car park’s pedestrian entrances

The code is used to enter the car park or to use the pedestrian entrances.  
If your code doesn’t work, click here to contact us.

Go to your account: 
- Go to the “My invoices” section, then click on the “Subscriptions” tab;
- All of your invoices are available here.

If you are a private individual, your account will be debited on the 5th of each month.
If it is a company subscription, you will be debited on the 20th of each month.
You cannot change these dates.

Go to your account: 
- Go to the “My invoices” section, then click on the “Subscriptions” tab;
- Click the “Pay” button for the “Payment waiting” invoice;
- Then enter your card details.

Go to your account: 
- Go to the “My invoices” section, then click on the “Subscriptions” tab;
- Click the “Pay” button for the “Late payment” invoice;
- Then enter your card details.

Click here to contact us.

Go to the “Book your parking space” tab on the home page, choose your car park and follow the instructions.

You must create an account to make a booking. Your account will enable you to manage your personal data, view your invoices, track your orders and more. 

Once you have booked, you will receive an email telling you how to enter and exit the car park.

You cannot book over the phone.

You can cancel a booking up to 3 hours before the start of your booking.

In your account, go to the “My bookings” section and click on the “+” sign next to the relevant booking. Then click “Cancel the booking”.

The card you used to pay will be automatically refunded within 72 hours.

You can use a promo code during the first step of confirming your booking, “Order information”, just before the payment step.

Simply enter the code in the “Coupon code” field, then click “OK”. The new total will be displayed.

It is not possible to modify the license plate, to access the car park, all you have to do is enter the access code received in the confirmation email.

Bookings cannot be changed. 

You can cancel your booking up to 3 hours before in your account, before making a new booking on our website.

Booking online guarantees that a space will be available for you.

Effia has better rates online for subscriptions because advance bookings make it easier for us to manage our car parks. 

You cannot make a booking at our car parks. You must book via effia.com.

You cannot make a booking for a motorbike. 

You can book a space for a utility vehicle at certain car parks. 

To check availability for this type of booking, go to the page of your chosen car park. In the “Booking” section, click the “Vehicle type” dropdown.

Yes, you can make a reservation for 1 hour at the earliest.

Booking online guarantees you a space in the car park for your chosen time slot.

Some car parks offer unlimited entry and exit for the duration of the reservation. This is indicated on the parking page and throughout your online booking process.

This option is available at certain car parks. 

Depending on the car park, the option has different advantages: dedicated spaces, close to the exit and access to the platforms, door protection, etc.

You can see the advantages on the “My options” page when booking.

Check your spam or go to your account: 

- You can find your booking with the access code in the “My bookings” section.
- You can see how to enter the car park by clicking the “+” in the “Parking access” section.

Select your chosen car park to view its page, where you will find all the information about that car park.

A courtesy period of half an hour is offered before and 1 hour after your reservation slot.

After this time, in the event of early arrival, access will only be possible with a ticket to be paid at the end of the parking period. Your reservation will be considered cancelled, and additional payment will be required when you leave. 

Several access methods are available depending on the car park. 
In most cases, you can access the car park using an access code. 
You will be informed of how to access the car park in the booking confirmation email and in your account, in the “My bookings” section.

- 6-digit access code: 
This code is sent in the email confirmation and by SMS. 
Enter the code at the car park’s entry barrier. You will receive a prepaid ticket which you will need to use at the exit barrier.

- Registration plate recognition:  
When you arrive, the barrier will issue a prepaid ticket. Take the ticket and the barrier will open automatically. 
If there is a problem, you can use the access code you received in your order email or by SMS. 

- Voucher:  
Enter the car park by taking a ticket at the entry barrier.
When you arrive, go to the car park’s information desk to pick up your prepaid ticket.

- QR code:
You are sent a QR by email when your booking is confirmed. Print it out before going to the car park.
You must display the QR code on your dashboard when parked.

You can leave the car park whenever you want. No reimbursement will be provided. 

You can contact onsite or remote members of staff by pressing the call button on the entry and exit barriers or the automatic ticket machines.

Go to your account: 
- Go to the “My invoices” section, then click on the “Bookings” tab;
- All of your invoices are available here.

Click here to contact us.

Send us proof that you paid twice and your bank details if the additional amount is higher than the booking amount (parking ticket or proof of payment).

Click “Forgot your password?” on the login window. 

A new window will appear. Enter your email address and click “Submit”. A link to reset your password will be emailed to you immediately.

To change your password:

-    Log in to your account;
-    Go to the “My information” section and click “Edit”;
-    Enter your current password; 
-    Enter your new password. It must contain: at least 8 characters, 1 special character (? , : ! ', etc.), at least 1 number and at least 1 capital;
-    Confirm the new password by entering it again;
-    Click “Save” at the bottom of the page.

If you are unable to change your password, contact us.

Go to the “My information” section in your account.
You can change your email address, telephone numbers, addresses, registration plates, etc.

To change the bank account used for your subscription, click here to contact us.
Remember to attach your bank account details (the bank account must be in the same name as the subscription).

To delete your customer account, click here to contact us. 

If you are having trouble downloading your invoice, try using a different internet browser (we recommend using Chrome).
If that doesn’t work, click here to contact us.

Go to your account: 
- Go to the “My invoices” section, then click on the “Subscriptions” tab;
- All of your invoices are available here.

Go to your account: 
- Go to the “My invoices” section, then click on the “Subscriptions” tab;
- Click the “Pay” button for the “Late payment” invoice;
- Then enter your card details.

Go to your account: 
- Go to the “My invoices” section, then click on the “Subscriptions” tab;
- Click the “Pay” button for the “Payment waiting” invoice;
- Then enter your card details.

Search for your car park, then go to its webpage. You can find information about access at the top of the page.

Search for your car park, then go to its webpage. 

At the bottom of the page, under the “Opening hours” section, you can find the opening hours for the car park and for the information desk.

You can find the address under the car park’s name, on its webpage.

Search for your car park, then go to its webpage. You can find information about the services available in the car park under the “Services” section.

Search for your car park, then go to its webpage. 

You can find information about charging stations for electric vehicles under the “Services” section.

For more information about charging stations, visit this page.

Go to your car park’s webpage.
You will find the prices per time slot and the subscriptions available under the “Prices” section.

If the car park allows bookings, you can calculate the price of your booking online.

Click here to contact us.

Send us the following information:

- First name and last name
- Name of the car park
- Payment method used
- Parking start date and time
- Parking end date and time
- Amount paid
- Last 4 digits of the bank card used

To see the invoice for your pre-paid subscription, click here to contact us.

Go to your account: 
- Go to the “My invoices” section, then click on the “Subscriptions” tab;
- All of your invoices are available here.

Go to your account: 
- Go to the “My invoices” section, then click on the “Bookings” tab;
- All of your invoices are available here.