Frequently asked questions

To purchase a subscription through Customer Service :
To sign up for a subscription, submit your request on the contact form.

Remember to submit the following with your request : 

- The subscription package you want to purchase

- The car park you want to park in

- The date you want the subscription to begin

You can also contact us toll-free by phone on 0 806 000 115 (customer service is open Monday through Friday from 8.30am to 6:00pm)

To purchase a pre-paid subscription at your car park : 
If your chosen car park has an information desk, you can talk to the staff on-site to pre-purchase a subscription (pre-purchase is only available at certain car parks).

Pre-purchasing a subscription allows you to automatically get an access badge to use at the car park without waiting.
At the car park, you’ll need to complete the pre-purchase form that will be sent to the customer service department in charge of activating your subscriber account.

Do you want to buy a subscription for a particular car park that is full?
You can sign up on the waiting list.
To do this, contact us using the contact form HERE and indicate:

- The desired car park

- The subscription (the package you want and the quantity)

- The subscription start date

If you want to change your subscription terms, click HERE to contact us using the contact form
Changes you can make:

- Change service (change subscription package, change car park)

- Change payment method (change bank account info (RIB), change payment method)

- Change payment frequency
 

You can cancel your subscription by sending an email or letter.

CANCELLATION BY EMAIL
After the minimum three-month subscription period, you can cancel your subscription contract by emailing us at service.clients@effia.fr.
If your request is received by Customer Service on or before the 7th day of the month, the cancellation will be effective at the end of the current month. If your request is received after the 7th, the cancellation will be effective at the end of the month following the month in which request was submitted.

CANCELLATION BY POST
Your cancellation request can be made by posting a letter with delivery confirmation to Customer Service (EFFIA, Service Clients, 20 rue Hector Malot 75012 Paris) by the 7th day of the month for a cancellation effective at the end of the month, with the postmark as proof of post date.

Several subscription packages are available, such as : 

- 7/7 days, 24 hrs/day

- 5/7 days, 24 hrs/day

- 6/7 days, 24 hrs/day

- Weekends and holidays (from Friday Xam to Sunday Xpm) depending on the car park

Availability for these subscriptions varies from one car park to another. Contact the car park you want to use for information on the available subscription packages.

Three payment options are offered :

- Direct debit

- Credit or debit card payment: only for quarterly or annual billing

- Bank transfer: only for companies

To access your car park :

After receiving confirmation of your subscription, all you have to do is visit your car park’s information desk during business hours to get your access code or ticket.
Depending on the car park, your access method and how you receive it may vary. You’ll get all the details in your subscription confirmation email. 

Your subscription is only valid for you because only one licence plate is associated with your badge. 
Your subscription is for a single car park, so you can’t use it elsewhere when travelling.

You make a booking, complete the following steps:

1- Enter the name of the car park or town you want in the “Search a location” search bar 2 - Enter the entry and exit date/time

2- A list of available car parks will be displayed. Select the one you want by clicking on the orange “Booking” button

3- Click on “Calculate your price”

4- Click on the orange “Book for €X” button

5- A login window will open. If you already have an account, enter your login info. Otherwise, you’ll need to register to use the online booking system

6- Confirm that your customer information is correct and choose your payment method

7- Click on the "Confirmation " button

8- Your booking is confirmed! You’ll receive a confirmation email within 5 minutes!

If you want to make a booking for a rental vehicle (whose registration number you don’t know yet) : enter “unknown” in the car registration field

To change your booking, you must:

1- Cancel your initial order from your “My Account” space

2- Make a new booking

IMPORTANT: Before cancelling your first order, be sure to confirm that parking space is still available for your new order. 

To cancel your order:

1- Go into your “My account” space

2- Then go into the “My bookings” section

3- Select your order and click “Cancel”

IMPORTANT: Booking can be cancelled at the latest 3 hours before your booking begins.
If cancelled within that timeframe, you’ll receive a full refund. Past this time, you will not receive any refund. 

A booking’s rate includes:

- The parking fee

- The booking fee (varies depending on booking option selected: standard, premium or electric)

To see the price of your booking, visit the web page of the car park you want to use and enter your parameters into the rate calculator.

To apply an Effia promotional code, you should :

1- Navigate to the page of the desired car park

2- Enter and select the details for your booking (dates, times, options, etc.)

3- Click on “Book for €X”

4- On the info confirmation page, go to the right column and enter the promotional code, then click on “Apply promo code”

To apply an SNCF promo code from the “Grand Voyageur” programme, you should :

1- Navigate to the page of the desired car park

2- Enter and select the details for your booking (dates, times, options, etc.)

3- Click on “Book for €X”

4- On the info confirmation page, go to the right column and enter the promotional code, then click on “Apply promo code”

Three offers are available through the Voyageur programme :

- Weekend offer : Get a 20% discount on parking and reserve for free when parking Friday through Monday.To take advantage of this offer, you must be parked from Saturday evening to Sunday morning. Offer valid on hourly rates and packages from Friday at noon to Monday at noon.

- Weekday offer : From Monday through Friday, get a 50% discount on booking fees when you park at an SNCF station car park.

- School holiday offer : During school holidays in your region, get a 20% discount on parking. There is no charge to make a booking.Offer valid on hourly rates and packages for a booking made at the earliest one month before each school holiday period.

To access your list of eligible promotional codes, log in to your SNCF Voyageur customer account. 

To view the list of car parks participating in this programme, click HERE.

 

*Subject to availability. The booking service cost includes the booking fee and the parking fee

 

 

The premium option gives you access to a parking spot in a prime location with practical services.
The available services and details will be listed at the time of booking and in your confirmation email.

The electric option allows you to reserve a space equipped with a charging station. Charging is free at all our car parks, but there is a charge to reserve this option.

The standard booking guarantees you an available space even if car park is listed as full when you arrive. This booking type doesn’t provide a particular spot in a specific location. 
You can park your vehicle in the first open space you find. 

You can reserve parking for other types of vehicles (motorcycles and utility vehicles) at some of our car parks.
To check availability for this type of booking, go to the page of the desired car park. In the “Book your parking place” section, click the “Vehicle type” dropdown.

Several access methods are available depending on the car park. The access method available at the car park you’ve selected is indicated in your order confirmation.

Access via digicode:

1- When you arrive at the car park, have on hand the six-digit code from your confirmation email

2- Enter this code on the digicode pad on the park’s entrance station to generate your prepaid parking ticket

3- Take the prepaid ticket and keep it handy; the gate will open

4- Park in any open standard space or in a “premium space” if you chose the premium option

5- At the end of your parking time, insert your ticket to open the barrier and exit the car park

When you reserve online, you can find the access code to the car park:

- In the order confirmation sent by email or SMS

- In the “My bookings” section in your “My account” space

Note: if you take a ticket without entering the code, your ticket will not be prepaid. When exiting, you’ll be required to pay for your parking again.

Access with voucher:

- When you arrive at the car park, press the button and take a parking ticket

- Park your car in any open space and take your order confirmation to the information desk to pick up a prepaid exit ticket

Parking meter/Eticket:
When you arrive, put the QR code from your order confirmation email on your dashboard.

If you arrive early: We offer a one-hour courtesy window. You can enter the car park a maximum of one hour before your booking begins.
IF you arrive before this courtesy window, the code will not provide a prepaid ticket. You can enter using a standard ticket. However, when exiting, you’ll be required to pay for your parking again.

If you leave late: We offer a one-hour courtesy window. If you’re late, you won’t pay extra for up to one hour maximum after the end of your booking.
If you exit later than this courtesy window, you will have to pay additional fees. You’ll need to pay this fee at an automatic ticket machine or the exit terminal. 

If you leave earlier than planned:  You can leave the car park whenever you want. No reimbursement will be provided.

A booking permits you to enter and exit the car park only one time
If you want unlimited entries and exits, contact the information desk at the car park in question. 

There are four reasons why your payment may have failed:

- Your card isn’t accepted on our website (American Express or Carte TOTAL GR)

- Your card is expired

- Your bank account balance is insufficient

- More than 15 minutes passed between the start and end of the operation You’ll need to redo your booking.

If you can’t complete your booking, verify that all fields have been filled out.

Some fields are required:

- Driver information (first and last name, telephone)

- Vehicle information (registration number)

If you need assistance, contact Customer Service using the contact form or phone 0 806 000 115 (toll free). Our Customer Service department is available Monday through Friday from 8.30am to 6.00pm.

If you’ve completed your booking but didn’t get your SMS/email confirmation, wait five minutes because it may arrive after a short delay.
Check the spam folder in your email account because you might find the confirmation email there.
Otherwise, contact Customer Service via the contact form or on 0 806 000 115 (toll free). Our Customer Service department is available Monday through Friday from 8.30am to 6.00pm.

IMPORTANT: You can find all the details about your booking in your customer space in the “My bookings” section.

To change the personal information on your account, you should:

- Log in to your “My account” space

- Click on the “My information” section

- In the “My profile” or “Drivers” section click “Edit” on top right

- Once finished with the changes, click “Save” to ensure changes are saved and instantly updated in your customer space.
 

If you have a subscription and want to change your bank account info
Contact Customer Service via the contact form HERE and upload your new bank account details. 

If you have a booking and want to change your saved credit or debit card info

1- Log in to your “My account” area

2- Click on the “My information” section

3- In the “Payment methods” section, click “Edit” on top right

4- Once finished with the changes, click “Save” to ensure changes are saved and instantly updated in your customer space.

To delete your customer account, you should:

1- Log in to the “My account” space

2- Click on the “My information” section

3- Click “Disable notifications or delete my account” at the bottom of the “Drivers” section

4- Click “Delete my account”

You won’t be able to delete your customer account if you currently have a booking or subscription. 

To view your past and future bookings:

1- Log in to the “My account” space

2- Click on the “My bookings” section

All past and future bookings appear on the “Booking” list.
You can make a new booking right from this page by clicking on “Create a new booking”, located on the top right-hand corner of your “My bookings” area.

To view your past invoices:

1- Log in to the “My account” space

2- Click on the “My invoices” section

All invoices will be listed in two tabs: Bookings and Subscriptions

BOOKING INVOICE
For bookings, invoices will be available one hour after parking ends. 
You can download a PDF of each invoice by clicking on the arrow to the right of the invoice you want to export.

SUBSCRIPTION INVOICE
For bookings, invoices will be made available between the 25th and 30th of the month (depending on the billing frequency selected). You can download a PDF of each invoice by clicking on the arrow to the right of the invoice you want to export.

If you’ve forgotten your password, you should :

1- Click “Forgot your password?” on the login window

2- A new window will open; enter your username or your email address and click “Submit”

3- Check your inbox for an email with your password

If you can’t log in to your customer account, you should:

- Make sure your password is correct

- Make sure you’re using the email address connected to the account

- Make sure you’re connected to the internet

If you need assistance, contact Customer Support via the contact form or on 0 806 000 115 (toll free) Monday through Friday from 8.30am to 6.00pm.

At all our car parks, at least one automatic ticket machine is available in a location indicated by signage.

You can pay with:

- Your card (Visa or Mastercard)

- Cash

You can pay at the exit terminal by inserting the parking ticket received when you entered the car park.
Payment methods are:

- The Carte TOTAL GR

- Card (Visa or Mastercard)

To view the rates at your car park, go to the web page of the car park in question and click on the “On-site prices” tab. Here you’ll find the hourly prices, as well as packages and subscriptions available at each car park. 

 

The following free services are available to you at our car parks:

- Loaner universal mobile battery charger

- Free shoe polisher machine

- Loaner umbrella

- Lockers for storing two-wheel accessories (motorcycle helmet, gloves, etc.)

IMPORTANT : These services are only available at car parks with an information desk. To confirm whether a car park offers a particular service, go to the “Available services” section on its dedicated web page.

The following free services are available for your vehicle at our car parks:

- Loaner vacuum

- Loaner tire inflater

- Loaner jump starter

- Charging station for your electric vehicle

And a paid service:

- Car wash

To confirm whether a car park offers a particular service, go to the “Available services” section on its dedicated web page.

The following services are available for your trips:

- Designated space for bicycles

- Carpooling space

- Car hire

- Car hire between private individuals

- Car-sharing space

IMPORTANT : These services are not always available at every car park. To confirm whether a car park offers a particular service, go to the “Available services” section on its dedicated web page.

You have two solutions if you lose your ticket :

- Go to the information desk to get a new ticket

- Contact us via the exit terminal so we can provide assistance

Effia car parks mainly offer parking for cars and motorcycles. 
Other types of vehicles that can use the car parks include:

- Utility vehicles

- Camping cars

- Coaches

- Bicycles 

IMPORTANT : To see authorised vehicles for a particular car park, visit the page of the car park in question. 

If you’re interested in a particular car park and looking for specific information about:

- Business hours

- Location

- Places of interest in the area

- Available services

- Rates

- Current offers

Visit the car park’s web page!

Have you find an answer to your question ?


 

Thanks, good visit on Effia.com

 

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