Frequently asked questions

You have the option to apply online for subscriptions in just a few clicks.

To do this, go to the car park concerned: choose the subscription product, the quantity and the billing frequency. Based on these criteria, the rate of your subscription will be displayed.

Then follow the different steps to send us your request to know:

- Create your customer account
- Fill in the different information
- Transmit the supporting documents (depending on the subscription product)
- Choose your payment method (you have to choose to choose the payment method "debit", or bank card (only for quarterly, semi-annual and annual billing frequencies)
- Sign your subscription contract electronically.

 

Your subscription is nominative because a license plate is associated with your badge.
Your subscription depends on a single car park.

To purchase a pre-paid subscription at your car park : 
If your chosen car park has an information desk, you can talk to the staff on-site to pre-purchase a subscription (pre-purchase is only available at certain car parks).

Pre-purchasing a subscription allows you to automatically get an access badge to use at the car park without waiting.
At the car park, you’ll need to complete the pre-purchase form that will be sent to the customer service department in charge of activating your subscriber account.

You want to subscribe to a car park but this one is complete?

 

You have the possibility to register on a waiting list in a few clicks. For this go to the card of the desired parking.

- Select your subscription product, billing frequency and quantity.

- Register on the waiting list by filling in your email.

As soon as a place becomes available our Customer Service will contact you.

To follow the status of your subscription subscription request, go to your client area, "My subscriptions" tab.

- When the status of your subscription is "being processed" it means that our Customer Service is currently processing your request.

- When the status of your subscription is "validated" it means that your subscription request has been accepted. You have received an email with the terms and conditions to access the car park.

If you want to change the terms of your subscription contact us via the contact form, by clicking HERE.

By contacting us, you will be able to make the following changes:

- Modification of the offer (change of product, change of parking)
- Modification of the means of payment (change of RIB, change of the method of payment)
- Changing the billing frequency
- Modification of your personal information (name, first name email driver, license plate)

Beyond the minimum subscription period of three months, your subscription contract may be terminated.

For this you need to submit a request via the contact form. If the request is received by Customer Service no later than the 7th of the month, it will be effective at the end of the current month.

If the request is made after the 7th of the month, the cancellation will take place at the end of the month following the month of the request.

Example: we are 10/10. I wish to cancel my subscription from 01/12. My request must be sent to Customer Service no later than 6/11.

Several subscription packages are available, such as : 

- 7/7 days, 24 hrs/day

- 5/7 days, 24 hrs/day

- 6/7 days, 24 hrs/day

- Weekends and holidays (from Friday Xam to Sunday Xpm) depending on the car park

Availability for these subscriptions varies from one car park to another. Contact the car park you want to use for information on the available subscription packages.

Three payment options are offered :

- Direct debit

- Credit or debit card payment: only for quarterly or annual billing

- Bank transfer: only for companies

To access your car park :

After receiving confirmation of your subscription, all you have to do is visit your car park’s information desk during business hours to get your access code or ticket.
Depending on the car park, your access method and how you receive it may vary. You’ll get all the details in your subscription confirmation email. 

You make a booking, complete the following steps:

1- Enter the name of the car park or town you want in the “Search a location” search bar 2 - Enter the entry and exit date/time

2- A list of available car parks will be displayed. Select the one you want by clicking on the orange “Booking” button

3- Click on “Calculate your price”

4- Click on the orange “Book for €X” button

5- A login window will open. If you already have an account, enter your login info. Otherwise, you’ll need to register to use the online booking system

6- Confirm that your customer information is correct and choose your payment method

7- Click on the "Confirmation " button

8- Your booking is confirmed! You’ll receive a confirmation email within 5 minutes!

If you want to make a booking for a rental vehicle (whose registration number you don’t know yet) : enter “unknown” in the car registration field

A booking’s rate includes:

- The parking fee

- The booking fee (varies depending on booking option selected: standard, premium or electric)

To see the price of your booking, visit the web page of the car park you want to use and enter your parameters into the rate calculator.

To apply an Effia promotional code, you should :

1- Navigate to the page of the desired car park

2- Enter and select the details for your booking (dates, times, options, etc.)

3- Click on “Book for €X”

4- On the info confirmation page, go to the right column and enter the promotional code, then click on “Apply promo code”

To apply an SNCF discount code from the “Grand Voyageur” programme, you should :

1- Navigate to the page of the desired car park

2- Enter and select the details for your booking (dates, times, options, etc.)

3- Click on “Book for €X”

4- On the info confirmation page, go to the right column and enter the promotional code, then click on “Apply promo code”

Three offers are available through the Voyageur programme :

- Weekend offer : Get a 20% discount on parking and reserve for free when parking Friday through Monday.To take advantage of this offer, you must be parked from Saturday evening to Sunday morning. Offer valid on hourly rates and packages from Friday at noon to Monday at noon.

- Weekday offer : From Monday through Friday, get a 50% discount on booking fees when you park at an SNCF station car park.

- School holiday offer : During school holidays in your region, get a 20% discount on parking. There is no charge to make a booking.Offer valid on hourly rates and packages for a booking made at the earliest one month before each school holiday period.

To access your list of eligible promotional codes, log in to your SNCF Voyageur customer account. 

To view the list of car parks participating in this programme, click HERE.

 

*Subject to availability. The booking service cost includes the booking fee and the parking fee

 

 

 

The standard reservation guarantees you to have a place available even when the car park displays full upon your arrival.

This type of reservation does not ensure a place of name, on a specific location.

Beyond the standard offer you can book two options (depending on availability of each car park).

- The premium option allows you to benefit from a parking space ideally located and equipped with practical services. The associated practical services and their details are mentioned during your booking and in the confirmation email.

- The electric option allows you to reserve a location equipped with a charging station. Reloading is free in all our car parks but the booking option is not free

Booking parking for other types of vehicles than cars (motorcycles and utilities) is possible on some of our car parks.

To know the availability of this type of reservation, go to the dedicated page of the desired car park, section "Book a place" and then in the "Type of vehicle" option.

To cancel your order:

1. Go to the "My Account" area

2. Then in the section "My bookings"

3. Select your order and click "Cancel"

IMPORTANT: The cancellation is possible at the latest 3 hours before the time of the beginning of your reservation In case of cancellation, you will be fully refunded. After this period EFFIA will keep 100% of the amount of the order.

If you want to change the dates, times or the parking linked to your booking you must:

- Cancel your initial order from your "My Account" space
- Replay a new

IMPORTANT: Before canceling your initial order, be sure to check that there is still availability for your new order. To change the personal data data related to your reservation (name or first name of the driver, email or phone driver, plate registration) you must contact Customer Service from the contact form HERE.

Several access methods are available depending on the car park. The access method available at the car park you’ve selected is indicated in your order confirmation.

Access via digicode:

1- When you arrive at the car park, have on hand the six-digit code from your confirmation email

2- Enter this code on the digicode pad on the park’s entrance station to generate your prepaid parking ticket

3- Take the prepaid ticket and keep it handy; the gate will open

4- Park in any open standard space or in a “premium space” if you chose the premium option

5- At the end of your parking time, insert your ticket to open the barrier and exit the car park

When you reserve online, you can find the access code to the car park:

- In the order confirmation sent by email or SMS

- In the “My bookings” section in your “My account” space

Note: if you take a ticket without entering the code, your ticket will not be prepaid. When exiting, you’ll be required to pay for your parking again.

Access with voucher:

- When you arrive at the car park, press the button and take a parking ticket

- Park your car in any open space and take your order confirmation to the information desk to pick up a prepaid exit ticket

Parking meter/Eticket:
When you arrive, put the QR code from your order confirmation email on your dashboard.

If you arrive early: We offer a one-hour courtesy window. You can enter the car park a maximum of one hour before your booking begins.
IF you arrive before this courtesy window, the code will not provide a prepaid ticket. You can enter using a standard ticket. However, when exiting, you’ll be required to pay for your parking again.

If you leave late: We offer a one-hour courtesy window. If you’re late, you won’t pay extra for up to one hour maximum after the end of your booking.
If you exit later than this courtesy window, you will have to pay additional fees. You’ll need to pay this fee at an automatic ticket machine or the exit terminal. 

If you leave earlier than planned:  You can leave the car park whenever you want. No reimbursement will be provided.

A booking permits you to enter and exit the car park only one time
If you want unlimited entries and exits, contact the information desk at the car park in question. 

There are four reasons why your payment may have failed:

- Your card isn’t accepted on our website (American Express or Carte TOTAL GR)

- Your card is expired

- Your bank account balance is insufficient

- More than 15 minutes passed between the start and end of the operation You’ll need to redo your booking.

If you can’t complete your booking, verify that all fields have been filled out.

Some fields are required:

- Driver information (first and last name, telephone)

- Vehicle information (registration number)

If you need assistance, contact Customer Service using the contact form or phone 0 806 000 115 (toll free). Our Customer Service department is available Monday through Friday from 8.30am to 6.00pm.

If you’ve completed your booking but didn’t get your SMS/email confirmation, wait five minutes because it may arrive after a short delay.
Check the spam folder in your email account because you might find the confirmation email there.
Otherwise, contact Customer Service via the contact form or on 0 806 000 115 (toll free). Our Customer Service department is available Monday through Friday from 8.30am to 6.00pm.

IMPORTANT: You can find all the details about your booking in your customer space in the “My bookings” section.

To change the personal information on your account, you should:

- Log in to your “My account” space

- Click on the “My information” section

- In the “My profile” or “Drivers” section click “Edit” on top right

- Once finished with the changes, click “Save” to ensure changes are saved and instantly updated in your customer space.
 

If you have a subscription and want to change your bank account info
Contact Customer Service via the contact form HERE and upload your new bank account details. 

If you have a booking and want to change your saved credit or debit card info

1- Log in to your “My account” area

2- Click on the “My information” section

3- In the “Payment methods” section, click “Edit” on top right

4- Once finished with the changes, click “Save” to ensure changes are saved and instantly updated in your customer space.

To delete your customer account, you should:

1- Log in to the “My account” space

2- Click on the “My information” section

3- Click “Disable notifications or delete my account” at the bottom of the “Drivers” section

4- Click “Delete my account”

You won’t be able to delete your customer account if you currently have a booking or subscription. 

To check your booking history and upcoming ones:

1. Log in to the "My Account" area

2. Click on the "My Reservations" section

All past and future bookings are displayed in the "List".
You can reorder directly from this space by clicking on "Make a new reservation" located at the top right of your "My Reservations" area.

 

To view your invoice history:

1. Log in to the "My Account" area

2. Click on the "My bills" section

You will find all of your invoices listed in 2 sections: Reservations and Subscriptions
For reservations, invoices are available one hour after the end of parking.
You can download each invoice in PDF format by clicking on the arrow (to the right) of the one you wish to export.

To view your current subscriptions and subscription requests:

1. Log in to the "My Account" area

2. Click on the section "My subscriptions"

All your subscription requests are displayed.

- When the status of your subscription is "being processed" it means that our Customer Service is currently processing your request.

- When the status of your subscription is "validated" it means that your subscription request has been accepted. You have received an email with the terms and conditions to access the car park.

 

To view your invoices:

1. Log in to the "My Account" area

2. Click on the "My bills" section

Invoices are available between the 25th and 30th of the month (depending on the billing frequency chosen). You can download each invoice in PDF format by clicking on the arrow (to the right) of the one you wish to export.

 

To pay your subscription online:

You also have the possibility to pay your subscription from your client area tab "My bills" (only in case you are in payment by credit card).

If you’ve forgotten your password, you should :

1- Click “Forgot your password?” on the login window

2- A new window will open; enter your username or your email address and click “Submit”

3- Check your inbox for an email with your password

If you can’t log in to your customer account, you should:

- Make sure your password is correct

- Make sure you’re using the email address connected to the account

- Make sure you’re connected to the internet

If you need assistance, contact Customer Support via the contact form or on 0 806 000 115 (toll free) Monday through Friday from 8.30am to 6.00pm.

At all our car parks, at least one automatic ticket machine is available in a location indicated by signage.

You can pay with:

- Your card (Visa or Mastercard)

- Cash

You can pay at the exit terminal by inserting the parking ticket received when you entered the car park.
Payment methods are:

- The Carte TOTAL GR

- Card (Visa or Mastercard)

To view the rates at your car park, go to the web page of the car park in question and click on the “On-site prices” tab. Here you’ll find the hourly prices, as well as packages and subscriptions available at each car park. 

 

To obtain an invoice following your parking in the car park (without reservation or subscription), contact us via the contact form (link) and send us the following information:

- Proof of payment
- Vehicle information: registration, model
- Date and time of parking
- Parking ticket
 

The following free services are available to you at our car parks:

- Loaner universal mobile battery charger

- Free shoe polisher machine

- Loaner umbrella

- Lockers for storing two-wheel accessories (motorcycle helmet, gloves, etc.)

IMPORTANT : These services are only available at car parks with an information desk. To confirm whether a car park offers a particular service, go to the “Available services” section on its dedicated web page.

The following free services are available for your vehicle at our car parks:

- Loaner vacuum

- Loaner tire inflater

- Loaner jump starter

- Charging station for your electric vehicle

And a paid service:

- Car wash

To confirm whether a car park offers a particular service, go to the “Available services” section on its dedicated web page.

The following services are available for your trips:

- Designated space for bicycles

- Carpooling space

- Car hire

- Car hire between private individuals

- Car-sharing space

IMPORTANT : These services are not always available at every car park. To confirm whether a car park offers a particular service, go to the “Available services” section on its dedicated web page.

You have two solutions if you lose your ticket :

- Go to the information desk to get a new ticket

- Contact us via the exit terminal so we can provide assistance

Effia car parks mainly offer parking for cars and motorcycles. 
Other types of vehicles that can use the car parks include:

- Utility vehicles

- Camping cars

- Coaches

- Bicycles 

IMPORTANT : To see authorised vehicles for a particular car park, visit the page of the car park in question. 

If you’re interested in a particular car park and looking for specific information about:

- Business hours

- Location

- Places of interest in the area

- Available services

- Rates

- Current offers

Visit the car park’s web page!

Have you find an answer to your question ?


 

Thanks, good visit on Effia.com

 

For help you

You have an account ?
For any information about your bookings and subscriptions, please contact your customer service from "my account"
Connexion
You don't have an account ?
Contact us
Click here