Who should I contact if an incident occurs at the car park?
You can contact onsite or remote members of staff by pressing the call button on the entry and exit barriers or the automatic ticket machines.
Can I leave the car park before the end of my booking?
You can leave the car park whenever you want. No reimbursement will be provided.
Can I arrive or leave before the designated time?
A courtesy period of half an hour is offered before and 1 hour after your reservation slot.
After this time, in the event of early arrival, access will only be possible with a ticket to be paid at the end of the parking period. Your reservation will be considered cancelled, and additional payment will be required when you leave.
How can I access the car park?
Several access methods are available depending on the car park.
In most cases, you can access the car park using an access code.
You will be informed of how to access the car park in the booking confirmation email and in your account, in the “My bookings” section.
- 6-digit access code:
This code is sent in the email confirmation and by SMS.
Enter the code at the car park’s entry barrier. You will receive a prepaid ticket which you will need to use at the exit barrier.